Frequently Asked Questions
Everything you need to know about our premium tiles and ceramics.
Can I order samples before making a full purchase?
Yes, we highly recommend ordering samples. You can select up to four cut samples for free to see how the porcelain looks and feels in your own home lighting.
How are my tiles delivered and what is the cost?
Tiles are heavy and fragile, so we ship them via specialist pallet couriers. Delivery is free on all orders over £500, while smaller orders incur a flat-rate shipping fee based on your location.
What is your return policy for over-ordered tiles?
We accept returns of full, unopened boxes within 30 days of delivery. Please note that the customer is responsible for return shipping costs and ensuring the items arrive back at our warehouse undamaged.
Are your porcelain tiles suitable for outdoor use?
Many of our ranges are specifically designed for outdoor use. Look for tiles with a thickness of 20mm and an R11 anti-slip rating for the best performance in gardens and patios.
Do you offer trade discounts for interior designers or builders?
Absolutely. We offer a dedicated trade program that provides exclusive pricing, bulk discounts, and a personal account manager for industry professionals.
What happens if my tiles arrive damaged?
While we take great care in packaging, accidents can happen. If you notice any damage upon delivery, please sign for them as 'damaged' and contact our support team within 48 hours with photos so we can send replacements immediately.